Refund policy
Return & Refund Policy
At Rusty’s Chips, we take great pride in the quality and freshness of our snacks. Because our potato chips are perishable food products, all sales are final. To comply with food safety regulations and maintain strict quality standards, we cannot accept physical returns or exchanges on any food items.
However, we want you to have the best possible snacking experience. If there is an issue with your order, we are here to make it right.
Damaged, Defective, or Incorrect Orders
Please inspect your package immediately upon delivery. If your order arrives damaged (such as popped or crushed bags), defective, or if you received the wrong items, please contact us within 7 days of delivery.
To report an issue and request a replacement or refund, please email us at rustyschips@gmail.com with the following information:
- Your Order Number
- A brief description of the issue
- Clear photos of the damaged packaging, shipping box, or incorrect items
Please do not attempt to mail any food items back to us; you may safely discard the damaged product after taking your photos.
Exceptions / Non-Returnable Items
Because all purchases are final sale, we cannot issue refunds or replacements for:
- Change of mind or personal taste preferences.
- Delays caused by the shipping carrier once the package has left our facility.
- Incorrect shipping addresses entered at checkout.
